OUR CLIENTS

“Well what can I say, I’ve always received the best over the years, you’ve always been there when a problem loomed. Friendly, helpful and a pleasure to talk to" ... "I just think your service is fantastic" ... "Your service is second to none" ... "First class" ... "Fantastic" ... "Brilliant" ... "You are an excellent group" ... "Extremely happy with the service" ... "You’re there for us 24 hours a day" ... "Great service" ... "Efficient, professional and friendly" ... "Friendliness, warmth, exceptionally clear" ... "Nothing was too much trouble" ... "constant patience and unfailing courtesy"

(comments received from our clients in our most recent survey)

THE GUIDES

"It provides a superlative service and with its unparalleled standards of client care ... Glowing reputation is fully deserved"

"Excellence and personal service are combined with an innovative and commercial approach and the firm provides clients with secure websites for 24-7 access to their files."

"It is in a league of its own in terms of client care. It is one of the very best firms"

Chambers Leading Law Firms 2011
(where we have appeared from 20 consecutive years)

"extremely high standards" ...The firm's service standards are widely recognised to be unmatched by any other firm" ... "One of the very best law firms."

Legal 500

"Outstanding legal practice" ... 5*

Good Lawyer Guide
The independent guide to solicitors in England and Wales

THE ASSESSORS

“In general, the standards can only be described as immaculate”

"… highly commended for the exceptionally high standards of file management which was evidenced across all fee earners.”

“... the standards are very clearly amongst the highest seen.”

Source: Lexcel Independent Assessment Report

“It was apparent that you maintain excellent client relations and that you are committed to providing a quality service. It was evident that staff take pride in the firm and that you all take client care and client satisfaction very seriously.”

Source: Law Society Monitoring Visit

UNIQUE APPEAL PROCEDURE

If we are working for you in return for a fixed fee or under a contingency fee agreement then our fee is not directly related to the amount of work we do.

This creates a risk that a lawyer will under-settle the claim so as to avoid too much work and to get the fixed fee or contingency fee for less work than the matter needs.

We have strict rules within Law Abroad to avoid this happening and we will never settle a matter without your authority.

However, if you are unhappy about the terms of settlement in a case dealt with by payment of a fixed fee or a contingency fee then you may use our appeal procedure. This enables you to appeal to Iain Goldrein QC and we will pay his fees and abide by his decision. Thus if he decides that we under settled by £1,000 we will pay you that sum.

We trust that this will never happen but we regard it as important to have such a procedure in place. For more information about our appeal procedure please contact Robert Males at this office.

This is additional to and separate from all other rights of redress you may have and does not affect them.

COMPLAINTS PROCEDURE

Click here to download our complaints handling procedure.

If you would like details on how Law Abroad can assist you, please contact us.